Privacy notice
How we collect, use and protect your personal information when you visit this website or get in touch with us.
Last updated: 23 September 2026
Who we are
This website is run by Clairity Ltd, which trades as Clairity Solutions and CSL365. We are a company registered in England & Wales (company no. 11792865). Our registered office is Office 7, 35–37 Ludgate Hill, London EC4M 7JN.
Clairity Ltd is the controller of the personal information described in this notice. We are registered with the Information Commissioner's Office (ICO), registration no. ZA920016.
If you have any questions about this notice or how we handle your information, email us at [email protected].
What this notice covers
This notice explains how we handle personal information about:
- people who visit this website
- people who contact us by email or phone
- contacts at the organisations we work for
When we work inside a client's own systems, we handle the data in those systems on the client's instructions and under our contract with them. That data is not covered by this notice; the client's own privacy notice applies.
The information we collect
When you contact us. The website has no forms. If you email or phone us, we receive whatever you choose to give us. This is usually your name, email address, phone number, job title, organisation and the details of your enquiry. Please don't send us sensitive information, such as health details, that we don't need to answer your enquiry.
When you visit the website. Our website is hosted on Microsoft Azure. As with any website, Microsoft's servers process technical information, such as your IP address, browser type and the pages you request, so they can deliver the pages to you and protect the site from attack. We don't use this information to identify you.
How we use your information
Data protection law requires us to have a lawful basis for each way we use personal information. Ours are:
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry and discuss whether and how we could work together | Legitimate interests: answering the people who contact us and developing our business |
| Deliver our services and manage our relationship with clients, including contracts, invoices and correspondence | Contract, where you are our client personally; otherwise legitimate interests in working effectively with our clients' staff |
| Keep business and accounting records required by law | Legal obligation |
| Deliver the website securely | Legitimate interests: running a working, secure website |
We don't use your details for marketing, we don't sell them, and we don't make any decisions about you by automated means.
Who we share it with
We use Microsoft to store and process your information on our behalf:
- Microsoft 365 for email
- Microsoft Dynamics 365 for our contact and client records
- Microsoft Azure to host this website
Microsoft acts as our processor under a written contract. It may use your information only to provide these services to us.
We may also share information with our professional advisers, such as our accountants or lawyers, when we need their help, or with public authorities when the law requires it. We don't share your information with anyone else.
Where your information is stored
Our email and contact records are held in Microsoft data centres in the United Kingdom. Microsoft may occasionally access data from outside the UK, for example to provide technical support, and parts of the website may be delivered from servers outside the UK to make it load faster. Any such transfer is protected by the safeguards in Microsoft's data protection terms, including the UK International Data Transfer Addendum.
How long we keep it
- Enquiries that don't lead to work: 2 years after our last contact with you, then deleted.
- Client records: 6 years after our work together ends, to meet tax and legal requirements.
- Website technical information: kept by Microsoft only as long as it needs it for security and diagnostics.
Cookies
This website doesn't set any cookies and doesn't use analytics or tracking. Our fonts and images are hosted on our own site, so visiting a page doesn't contact any other company. If that changes, we'll update this notice and, where the law requires it, ask for your consent first.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use your information
- object to us using your information on the basis of legitimate interests
- ask us to send your information to you or another organisation in a machine-readable format (this applies only in some circumstances)
To use any of these rights, email [email protected]. There's no charge. We'll respond within one month, and we may ask you to confirm your identity before we act on your request.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator:
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Other websites
This website links to other sites, such as LinkedIn. We aren't responsible for how those sites handle your information, so please read their privacy notices.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it last changed.